Legal information
Closing your account and deleting your data
Last updated: 1 August 2026
When you need this page
When you are done with LiveBot, whether you only tried it out or used it for years. You create the account at www.livebot.cz and sign in with the same account in the LiveBot Chat app for Android and Windows. It is a single account: closing it stops everything, and the chat disappears from your website.
How to ask us to close it
Write to info@livebot.cz from the e-mail address registered with the account and tell us you want it closed. We will verify the request really comes from you and confirm it. The data is then deleted within 30 days of that confirmation and we let you know once it is done.
Closing an account deliberately is not a single click in the app: before we close it we go through anything outstanding with you: a running subscription, unpaid invoices, unfinished work. If something is left, we get in touch and agree how to settle it; only then is the data deleted. Deletion cannot be undone, so we would rather check it together.
If there are more of you on the team, the owner of the website asks for the whole account to be closed. You can remove an individual colleague yourself in the portal under Users, their access ends immediately.
What we delete
Closing the account removes from our systems:
- sign-in details, names and e-mail addresses of team members;
- bot settings, chat appearance and all knowledge base materials;
- visitor conversations including messages and technical metadata;
- registered devices with the operator app and their notification addresses;
- traffic statistics and usage reports.
What stays for a while
Some records have to stay even after the account is closed, because of the law or possible claims:
- tax documents and the details on them for the period required by law;
- records of orders and payments for as long as a complaint or legal claim can be raised;
- server logs, which are deleted automatically after a short time.
If you do not want to close everything
You do not have to stop completely. You can delete individual conversations yourself in the portal, remove devices in the notification settings and replace the bot's materials at any time. You can also just switch the chat off and let the account rest.
If you only want part of your data deleted, write to us and we will sort it out. What we process about you and what rights you have is described in the privacy policy.
