Privacy Policy

The data controller is the operator of the LiveBot.cz platform — ITex Services s.r.o., IČO 08886164, registered at Knapovec 180, 56201 Ústí nad Orlicí. For questions about personal data protection, contact us at info@livebot.cz or by phone at +420 468 003 202.

This policy covers the processing of personal data of prospects, customers and visitors of www.livebot.cz. It describes processing on this website; when we run LiveBot as a chat on a client's site, the client is the controller for the content and purpose of those conversations, and we act as a processor.

Inquiries and communication: name, email address, your website address and the message content from the inquiry form, plus the content of any further communication you have with us.

Chat conversations: the text of your questions and answers, and — if you leave a message while no operator is available — your name, email and message text. We also store technical metadata with the conversation: IP address, browser and device information, and the page you're chatting from.

Site visits: technical data and cookies. See the Cookies page for a full overview and your settings.

Operator app: if you use our Windows or Android app as an operator, we process your account e-mail, the name and type of your device, and the delivery address the device receives from the notification service. We use it only to let you know someone is waiting in the chat. We never put the visitor's message into the notification. The app collects no location, contacts or data from other apps.

Performing and negotiating a contract — to prepare an offer, set up and run the service, and communicate with you about your order.

Our legitimate interest — to reply to your question or inquiry, operate and secure the site and chat, and protect our legal claims.

Legal obligations — for example keeping tax records that may contain your data.

Your consent — for analytics and marketing cookies. You can withdraw consent at any time via Cookie settings, and withdrawal doesn't affect the lawfulness of processing before it.

Only for as long as necessary, and to a reasonable extent:

• inquiry data that didn't lead to an order, for the duration of the discussion and a reasonable period after;
• chat conversation and message content for as long as needed to handle the request and run the service;
• contract data for the duration of the contract and as long as needed to exercise or defend legal claims;
• device details for the operator app until you sign out, uninstall the app or remove the device in the portal;
• tax records for the period required by law.

We don't pass data to third parties for their own marketing purposes. It's processed on our behalf by contractually bound processors:

• our hosting and website database provider (data stored in the EU);
• our provider for delivering form and chat message emails;
• the language model provider for AI answers (Anthropic or OpenAI), see section 3;
• Google (traffic analytics, only with your consent).
• Google (delivering notifications to the Android operator app; website analytics only with your consent).

We disclose data to public authorities only when required by law.

You have the right to access your data, correct or complete it, request erasure, restrict processing, and data portability. Where we process data based on legitimate interest, you can object and we'll assess it without undue delay, within one month at the latest. Exercise your rights at info@livebot.cz. You can also file a complaint with the Office for Personal Data Protection (uoou.gov.cz).