Features
One platform. The whole conversation with your customer.
From a visitor's first question to a handed-over contact: AI answers from your own content, a human steps in when needed, and nothing falls through the cracks.
01
An AI chatbot that doesn't make things up
The bot answers only from the knowledge base you give it: website copy, FAQs, price lists, documents. It can't browse the internet or improvise, so it never promises what your site doesn't.
When the answer isn't in the material, it says so honestly and offers a contact form or a handover to a person right away. The question is also saved in the admin panel, so you can fill the gap.
Answers stream in as they're generated, so the conversation feels quick. The AI model is switchable. The platform runs on both Claude and GPT.
Do you have a branch in Ostrava too?
I don't have that in my material, and I don't want to give you the wrong answer. I can connect you with a colleague, or you can leave your contact details and we'll get back to you.
→ question saved under "unanswered" in the admin panel
02
A live operator when it's needed
A visitor switches from AI to a human with one click. Operators get an email and the admin panel plays a sound alert, so nobody has to watch the screen all day.
The operator replies under their own name and photo, sees the whole prior conversation with the bot plus a "visitor is typing" indicator. The visitor, in turn, sees who's helping them, no anonymous "Agent 7".
The operator can hand the conversation back to the bot at any point, or keep it and see the request through to the end.
Visitor · shoe-store.com
just nowHi, I'd like to ask about an exchange…
Waiting for an operatorVisitor · smith-garage.com
4 min agoHow much is a tyre change?
Message · Jane K.
26 min agoPlease call me back about…
Visitor · shoe-store.com
Taken overHi, I'd like to ask about exchanging shoes I bought 14 days ago.
Hello! Exchanges are free within 30 days. Could you send me the order number?
The visitor is typing…
03
Messages, for when nobody can join
The chat keeps working outside business hours too. If no operator joins within a few minutes, the bot itself offers to take a message: name, email and a note.
The message arrives by email and stays in the admin panel with a label until someone handles it. A customer's contact never gets lost in a crowded inbox.
The visitor doesn't lose anything either: their whole conversation with the bot stays attached to the message, so you know what they needed before you call them back.
A colleague can't join right now
Leave us your contact details and we'll get back to you as soon as we can.
Your name
Your email
Send message
→ email to operators + record in the admin panel
04
A knowledge base that grows on its own
You fill the basics with one click: importing your website's content. On top of that, you add your own documents: terms and conditions, price lists, guides, internal FAQs.
The admin panel shows unanswered questions, the ones the bot couldn't answer. That's your to-do list: fill the gap and the bot answers next time. No clicking through scripted flows.
The base reindexes after every change to your material, so the bot always works from the current version.
Knowledge base
Import site content- Website content — 24 pagesUp to date
- Terms and conditions.pdfUp to date
- Shipping prices 2026.docxProcessing
Unanswered questions
What the bot could not find in your material
- 3×Do you ship to Slovakia?Add source
- 2×Can I pay by invoice?Add source
05
An admin panel for the whole team
Owner, admin and operator roles: everyone sees only what they need. Operators have their own profiles: a name and photo shown to visitors, and an email for alerts.
The conversation inbox separates what's waiting for a human, what the AI resolved, and what's already closed. Waiting conversations always sit on top, and the overview adds metadata: the page the visitor is writing from, browser or country.
Sound alerts and unread counters work across the whole admin panel, so an operator can have another tab open and still not miss a conversation.
People and access
Invite someone- JNJana NovákováOwnerOn duty
- PDPetr DvořákAdminOn duty
- TMTereza MaláOperatorOffline
Operators appear in the chat under their own name and photo.
06
Deployment without an IT project
One script on your site and the widget is running, on WordPress, Shoptet and custom-built sites, anywhere you can paste a snippet of HTML. The chat's look matches your site and doesn't slow it down.
Emails (messages, operator alerts) go out through our own SMTP server rather than a bulk mailing service, so they arrive right away and don't end up in the promotions tab.
GDPR: your material and conversations are stored in a database inside the European Union. The language model only gets the conversation text and the knowledge base excerpts it needs to answer, and doesn't use them for training. The details are in our data processing terms.
<script src="https://www.livebot.cz/widget.js" data-klic="VAS-KLIC" async></script>Want to see it on your own site?
Create a trial account and put the bot on your website. You get 14 days free, no credit card.
